Summer Shipping Advisory

Our goal is to create the best natural, nourishing skincare possible, so we formulate our products without synthetic stabilizers or waxes.

Our balms and butters are high in natural oils, butters and waxes. They are formulated to be a semi-soft solid at room temperature so when applied to skin, they instantly melt, providing a nourishing and penetrating product. Which makes these products sensitive to temperature changes.

During very warm weather, some products may soften or even melt during delivery or after their arrival while sitting outside or in your mailbox.

Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery. Please understand that we cannot be responsible for melted products. This is especially a problem for International Customers as their orders travel far distances in warm trucks and cargo holds.

What to do about melting products?

On sunny or warm days it is best to refrigerate BEFORE opening the jars or tins. If you open items, especially in tins, check if melting has occurred as they may spill out and make a mess.

Place them in the refrigerator for about 10 minutes to solidify.

Please be advised that the body butter was whipped to make it lighter and easier to apply.

 Whipping adds tiny air bubbles that increases the size, lighten the density and changes the texture. This means after melting a product may decrease in volume making the jar look half full.

The melting will not affect the quality of the butter. It will still make a great moisturizer, but the whipped consistency will change. It will become more like a body balm.

How do we handle summer shipping?

We are using Ice packs and insulated bubble mailers to help slow down the melting process at no extra cost to our customers .

Because of this most products may arrive without melting. However, even with our precautions there are  some instances where products may still melt as there’s no way that we can completely control the temperatures of summer or temperatures in trucks, and mailboxes.

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